I have to post an update, Abimael went above and beyond to address this— shipped a whole new package without me asking.
I am pleased to share, it was shipped much more solid, reinforced, and tightly packed; arrived looking good!
Only dents on maybe 3-4 fruit, so I opened those first and they were still mostly great. Since the rest look unscathed, I can only assume they will all be awesome.
Thank you Abimael for handling this so smoothly, I have to admit I felt bad even complaining about it, but the first shipment was rough, this more than makes up for it and much appreciated; I had never had Mangosteen before - absolutely delicious!
I would def recommend and order from again!
I'm sorry that that happened. You can post pictures of the open fruits. What you advise me of the shipment, I tell you that if I send a package to the Fl on Monday in the afternoon, Thursday arrives according to the experience I have had sending packages, they are the same days that it is taken from Friday afternoon to Monday because on Sunday the package follows its destiny. Always all my packages I have covered tape and I had never had problems until now that you tell me what happened with your package.
Yes, I fully understand how long it takes for a package to arrive from PR. The reason I am suggesting to mail only Mon-Wednesday is that if you mail on Thursday it will sit on Sunday, instead of being delivered. Delivery will take 4 days instead of 3 days. Friday can be okay, but sometimes it only takes 2 days from PR and that means the chance it had at delivering on day two is gone because day 2 fell on a Sunday. Just some helpful advice.
The too much tape is definitely an issue. It causes the box to retain moisture. Some of my fruit were moldy because of it and overall everything had a bad odor.
Very similar to mine which also arrived today, about 2/3rds of them moldy, smashed, rotten... 😭