Haven't had issues with them, great customer service honestly.
I've always live chat with them to see what size tree girth/height/container before shipping.
They do a fantastic job packing it, with 2-3 stakes end to end holding the foundation of the box.
Package arrives completely taped to avoid any soil disruption.
$50 for shipping with Phyto Cert included (On side of package) is better than buying the normal Home Depot, Lowes stuff.
Pricey for us West Coasters, but can't argue with quality.