I also placed an order, did not hear for awhile, finally sent an update request through email on this forum. Got a reply a week or more later, and communicated through email ever since. The responses were sometimes fast, sometimes very slow. Because what I ordered had some difficulties (the fruit was eaten) I am waiting for a new fruit to ripen. The last email I got was on 1/31, saying the fruit will take ~4 months to ripen, and that she will be giving me updates. We’ll see what happens.