I bought one from them, even with gentle unpacking much of the soil was loose. It seem to me that the root ball was not well developed for a three gallon as advertised, the tree did not look as happy as the other variety I purchased. I tried to contact them as they originally miss labeled the tree but did not get a response for days . It seem they are very responsive pre sale, not so much after sadly.
Personally I would try plantogram next time, but I would purchase again if no one else has a variety I want. I will just take part of the tree and graft as back up like I did with this order .