I've ordered from Seeds Del Mundo before, with no problems.
Ordering seeds and plants internationally is complicated, with many factors outside of the seller's and buyer's power.
The complaint appears related to international shipping delay, with SDM taking the blame.
This thread makes me never want to sell anything to anyone ever again.
That's why I personally think it's important to play these situations out fully in one thread, there are key learnings for both buyers & sellers of seeds/plants here. Future buyers & sellers can benefit from seeing the pitfalls play out before they start their forays. I also think it can be helpful to detach the actual players in these situations and see it from a generic standpoint.
Generally, a seller in this space risks their plant/seed matter, growing matter/materials, cost of chemicals/fertilizers and planting/shipping containers. Larger sellers have additional operational costs & some also take on the (not insignificant) cost of legal certifications and other substantial hurdles that come with legitimate selling/shipping internationally. Seed sellers can ramp-up with nothing more than proper envelopes and plastic baggies, but selling live plants on anything above a hobby-scale can take significant initial investment.
Buyers generally risk nothing *but* their money, in that they are taking on the majority of the financial risk in any individual transaction. Buyers aren't making a profit, they can't offset financial loss against profits made on other transactions. Wise buyers cover their financial risks using proper payment methods and shipping insurances, but those options are not always known to new/novice buyers or necessarily available in all transactions. Sometimes a buyer (no matter how wise) has to take an uncovered risk, some seeds/plants are only available from smalltime, suspect sellers.
In this case, SDM is not a smalltime, suspect seller. They are a known seller with a well-designed storefront and numerous positive reports from past transactions. Agreendream had reasons to be confident in the risk he was taking, but it also seems he was a new buyer and not (fully) aware of the realities of ordering live plants. SDM could have definitely communicated better, but agreendream could also have been more patient and not taken to attacking their reputation online while SDM was still communicating with them and seemingly working towards some resolution.
The current financial toll in this transaction is being paid by agreendream. Not attempting to do the actual accounting, but it appears agreendream spent ~$217 on the transaction and SDM has (so far) refunded only the cost of shipping, ~$78. That means SDM is keeping ~$130 from the failed transaction (again, I'm not trying to call exact figures). Now, I don't know what financial hurdles SDM had to clear to acquire the plants & seeds, maybe their break-even cost is a large part of that $130. I don't know nor care to learn what that cost is, what I do know is agreendream is (currently) out a lot of money with nothing to show for it.
The long-term financial toll will be paid by SDM. No business needs this type of attention and, going by other accounts, SDM does a good job fulfilling buyers needs and makes things right when they fall short. It's obviously a legitimate family operation, not a bad actor who sets out to defraud buyers. From what I've learned of them during all of this back & forth, I would still purchase from SDM it they had something I needed and couldn't find locally. One bad apple spoils the bunch, but one horrible transaction shouldn't automatically outweigh many numerous successful ones.
Sad situation to see unfold, but hopefully some wisdom can be taken from it.