I believe the best practice is to not keep people's money for good's you cannot deliver.
Sometimes you don't know this at the time the order is made, but when you get towards the end of the batch and see you don't have the full amount of seed's to send the customer, refund what you cannot provide.
I agree folks want some seeds VS none , but no one wants to pay for 5 or 10 of anything, and receive 1/2 with no explanation or refund.
How about when not dealing with "very rare seeds" , like the Pitangatuba order I'm referring to? Not all of your seeds on your list are "Very Rare", Most are.
I would never have expectations from a business that's dealing with an emergency situation. That would be selfish and short sighted to have any expectations, taking into consideration what folks in a natural disaster are going through. I've certainly been hoping for the best for you and your farm throughout this eruption event. Hopefully your tree's and yourself are feeling less stress with the recent eruption stall out.
I've contacted you several time's about this in the past and not received a response. Yes, E-mails and PM's can get lost.
When I hear other's having this experience with your nursery it is upsetting. The rare fruit world is small , many farmer's are over the top generous for a good reason. Coconut wireless can apply to rare fruitist's as well.
I think you should refund people for whatever inventory was paid for in advance, that you no longer have in stock to provide. Basic Business. It's unreasonable to expect you or I to remember to ship more seeds "soon come" in a year or so. I ask that you discontinue this practice as it does not reflect well on the business to keep people's money for whatever in the world your offering, but not providing in full. It's not about me getting shorted or receiving a small refund. Thanks.
I like to think he's out there scouring the hillsides or middlemanning for the remaining seeds I paid for but were never mailed.
Who send's 3 of 5 seeds ordered? Realistically, when are you mailing me those other 2 seeds I paid for, because the answer I'm hearing from other customers is never.
If you don't have a complete seed order to sell, don't take the complete amount of money, or say you can't full fill the order.
That's obviously bad business. Don't kill the hummingbird when keeping it real.
I've never paid another seed seller that did not fullfill my order I paid for , and I didn't expect it or the lack of care from fruitlover's, so it go's.
I've emailed with no response , so there ya go.
When dealing with very rare seeds, i would when i get to the end of the batch, expect that most people would rather get 3 out of 5 rather than none? I either send rest in following season or you can request a refund for your 2 seeds?
I usually answer email messages within one day. During 3 month eruption the tower of our internet provider was flowed over and we were without service for over 2 weeks. Sometimes also email messages get lost. So if you don't hear from me within 24 hours try again please.